Group papers feedback Assignment Example | Topics and Well Written Essays - 750 words

Group papers feedback - Assignment Example The group also provided in the appendix their workings and the financial information of their firm. Their introduction and conclusion are clear and easy to relate to the body. It is easy to understand the operations of GoPro by going through this work. The group worked on the United Therapeutics Corporation. The group outlined their work in a form of topics. Use of graphs and tables to represent their data is appealing and enables the reader to understand the performance at a glance. The introduction and conclusion are well outlined. They also highlighted their topics making it easy for the reader. Unlike group, they failed to provide detailed information that is useful for analysis. The group however did a recommendable work especially on providing their investment recommendations to the investors. Their positive approach in analyzing the company is also appealing and makes the reader concentrate on the positive side of the company. The group worked on Allied Nevada Gold Corporation. The group managed to get information from NASDAQ that they included in their work, and this makes it easy for the reader to read. They also interpreted their data. Their work is well outlined. They however provided a lot of the companys background information which limited them from critically analyzing the firm. The group provided the financial ratios in the Appendix, but unlike group 6 and five failed to show how these ratios are gotten or their interpretations. The group majorly concentrated on comparing the firm with others in the industry that brings out the negative part of the company. The group does not recommend investors to invest in the firm due to the uncertainties. This has a negative impact on the firms operations as it scares away investors. The group worked on JetBlue. They provided their information in tables that are appealing to the readers. Unlike group 2 and 3,

United Airlines Breaks Guitars Case Study Example | Topics and Well Written Essays - 1000 words

United Airlines Breaks Guitars - Case Study Example Issues The company has a workforce of 50,000 employees worldwide (Deighton & Kornfeld). Despite the firm’s resources the company has not been able to effectively use its workforce to provide excellent customer service to its clients. The lack of customer service has grown and the firm has been losing clients due to its lack of care for the needs of the customers of the company. Dave Carroll made a reasonable request when his guitar was damaged due to the mishandling of his property by the employees of the company. A second issue that must be considered by the company is how to implement collateral damage in order to stop the Dave Carrols incident to continue to escalate any further. The company cannot afford for this issue to continue to be in the mainstream media for months or even years. The consequences of the song being a hit that lingers into the popular culture for a long period of time would be devastating for United Airlines. Alternative solutions The firm currently faces a major dilemma due to the Dave Carroll situation. A way to face the problem and find a resolution to eliminate the spillover effect the video can have in the long term is by reaching a confidential settlement with Dave Carroll to compensate him for punitive damages. The basis of the agreement would involve Dave taking the video off YouTube and other sites and for him to make a public announcement that the issue was settled with United Airlines and he was satisfied with their final resolution. The company would pay Dave Carrols a lump sum payment of $250,000 to $500,000. A second alternative solution to deal with the problem is to apply avoidance. Avoidance involves ignoring the problem by pretending a problem does not exist (Schermerhorn & Hunt & Osborn). The company would let time fix the issue as people forget about it and move on the next piece of news. This alternative solution can be applied at a very low cost to the company. The risk associated with t he solution is that YouTube serves as a video database. If the firm is unlucky the popularity of the song may linger for a long period of time. A third alternative solution is to disregard the short term problem associated with the Carroll incident and to implement a solution that will prevent the company from facing similar issues in the future. The firm has to begin to gain the trust of its customers by drastically increasing the level of customer service. For starters the policy of eliminating all free snacks to customers must be reversed. People get anxious during flights and offering a light snack free of charge is a way for the customer to know that the company cares. The firm would implement new rules and guidelines protocols to deal with damage goods incidents. The policy of reporting the damage within 24 hours will be changed to 30 days to allow sufficient time for the travelers to finish their vacation and get back home to file out the complaint. A fourth alternative solut ion is for the company to create a new insurance service to protect their luggage valuables. The insurance could be purchase to insure items at different value ranges such as $1-500, $501-1000, and $1001-$10,000. The cost of the insurance would be paid for when the customers purchase their tickets or at the airlines prior to the flight. If the customer purchased the insurance with the tickets they would received a 10% in the purchase of the insurance. This solution would provide a way to satisfy the

Ethical Issues Facing Uber

Ethical Issues Facing Uber Introduction This report deals with UBER’s company profile, ethical dilemmas or issues facing the company and suggestions or recommendations from how to overcome these issues. This report also deals with how the company is becoming a safety hazard for the society, despite the increase in demand for their services as well as the accusations it is facing from all sides of society.   Ã¢â‚¬Å"UBER Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops markets and operates the UBER mobile app, which allows consumers with Smartphone’s to submit a trip request which is then routed to UBER drivers who use their own cars. As of May 28, 2015, the service was available in 58 countries and 300 cities worldwide. Since UBERs launch, several other companies have copied its business model, a trend that has come to be referred to as UBERification.†[1] Despite its increase in demand for the services, UBER is facing many law suits and protests all over the world. UBER has been avoiding its responsibility towards society by neglecting its code of conduct and ethical code by participating in unethical practices. Its main goal is to expand and increase its market share and ignoring its corporate responsibility. UBER has been subjected to many law suits and ethical issues. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers.   One of the reasons for this is improper background checks of the UBER drivers. Also, there are no proper set criteria for the requirements to become a driver and for the vehicle to be used by drivers. Many cases have been filled against UBER drivers involving in unethical practices such as sexual harassment, rapes and sexual assaults and so on with the passengers.   Other cases against drunk drivers driving UBER and misbehaving with passengers have also been registered in recent times. Some of the recent incidents are as following: A passenger in Chicago accused an UBER driver of sexually assaulting her.In Jan 2016, another case was filed in Chicago where an UBER driver was arrested for being suspect of kidnapping a drunken passenger and then taking her to a hotel for sexual assault. In London, a case had been registered against a UBER driver who sexually harassed a woman and ask her to perform oral sex. Security of Drivers: Recently many cases have been filed against the security of UBER’s drivers from passengers which include beating up of drivers, misbehaving with drivers and assaults of drivers etc. UBER is not taking proper actions for the security of its drivers. Many times, an UBER driver’s vehicle has been damaged by passengers but no proper responsibility has been taken by UBER for the protection of drivers. Some of the recent incidents relating to this are: On Nov 3, 2015, a drunken passenger in California assaults UBER driver over the weekend. Although the passenger lost his job as corporate manager at Taco Bell after the video was publicly released, UBER did not take any action to stop this kind of incident.Another recent incident happened on Jan 1, 2016 in Miami, when a Doctor in Florida aggressively attacked UBER driver. Some recorded the video of the incident and video got viral. Doctor was placed on administrative leave from hospital but nothing has been done from UBER’s side. Privacy Recently, UBER has been accused of keeping track of their customers with the help of smart phone app. The tracking system which the company is using to keep a track on its customers is called as ‘God View’, with which they can access the customer’s contacts and send an advertisement about their services. One can argue that the people are monitored by police departments too. But there is a moral difference. Police departments keep on track in order to maintain peace in the society whereas UBER is trying to expand its market range or business interests. In June 2015, EPIC (Electronic Privacy Information Center), a non-profit organization headquartered at Washington D.C filed an official complaint on UBER about its misuse of customer’s privacy terms.[2]   Recruitment and Unethical Conduct of Employees: UBER is accused of following unethical recruitment and unethical behavior of its employees. UBER has hired some employees as brand ambassadors and provided them with credit cards in order to create a duplicate account with its competitors and to lure their drivers. This program is termed as SLOG (Supplying Long-term Operations Growth) by UBER.[3] UBER has also been accused of unethical behavior of its employees. In UBER, employees are encouraged to book the competitor services and cancel the order once they get the confirmation for the ride. The main competitor Lyft which is identifiable with pink mustaches has released information that the UBER employees have booked and cancelled approximately 5000 rides in time range of few months. Here the competitor has to face double losses of less number of customers and unnecessary expenses on going to the pick-up, place only to turn back with no customer. Here the question of unethical behavior as well as violation of fair competition laws arises.[4] Unethical leadership at UBER: First, CEO of UBER, Travis Kalanick admits to trying to torpedo funding efforts of his biggest rival, Lyft. He was also quoted admitting that his company tried to talk investors out of raising money for Lyft. Second, CEO Kalanick has also referred to his company as â€Å"Boob-er† by which he meant that running UBER has helped him meet girls. Bloomberg was quoted by talking about the CEO as â€Å"He can behave, gleefully, like a feral frat boy dreamed up by Ayn Rand; his mission statement runs to some variation of â€Å"you know, push a button and get around San Francisco like ballers.†[5] Finally I would like to conclude by saying that if ethics start at the top, then tone at the top certainly matters a great deal. Kalanick clearly needs some help with what it means to be an ethical leader, setting an example for his growing empire. UBER Poaching Competitors Drivers: â€Å"Independent contractors for UBER apparently use burner phones tied to dummy accounts, with instructions to vary the locations from which they order car rides from their main competitor, Lyft. Once in the car, the contractors apparently try to figure out whether drivers can be persuaded to switch loyalties to UBER, and in some markets can apparently offer them a sign-up kit on the spot. The latest documents shed new light on practices that Lyft has been complaining about it for some time, including in a CNN Money report this month in which the company claimed that 177 UBER workers had ordered and canceled more than 5,000 rides. That and other reports have framed those canceled rides as a form of sabotage. If someone orders a ride and then cancels it, it costs the driver the time, money and aggravation of going to the pick-up location to meet a rider who isn’t there.†[6] Recommendations: Passenger’s Safety As there are dozens of law suits filled over UBER’s passenger safety regarding the number of sexual harassments attempts over the passengers higher authorities in UBER should think of installing a new app that once opened in the time of emergency during any assaults in the transit time that will send calls and messages directly to the police control room or the any five relatives or the friends of the passengers as a signal of some assaults taking place at that very time. Security of Drivers Lots of incidents have been reported about assaults over drivers like beating up of drivers, abusing and misbehaving etc. However the company failed to take any measure to ensure the security of the drivers. UBER should take necessary actions for the assaults happening over the drivers like they should ask the driver to install security cameras and a disclaimer is sent via messages to the customers when they book rides saying â€Å"we value our customers, Assaults are public offenses, Violators will be prosecuted† and in case something wrong happens with the drivers UBER should take strict actions. Privacy Issues Firstly, There should be certain laws over the UBER so that the company is limited to the type of data that it collects for example payment information which is required by the company as a part of travel information but beyond these categories the company should be able to show or prove rights and reasonable comments over the collection of personal data. Secondly, UBER is required to delete all the records of the customer that it requires at the time customers uses the UBER services. For obvious reasons that once the ride is completed it should delete the customer’s information. UBER should really hire third party associates in order to verify the driver’s background check in order to ensure that further there are no more assaults from the drivers over the customers. Unethical conduct of employees For UBER to sustain for longer term and to be in the competition they should think of practicing and implementing new strategies to increase the business not by making fake accounts and to order fake rides from other competitors to decrease their business to make their own business more profitable. Such steps could be very harmful for long term business of a company as these cases will increase the business risk in terms of customer’s royalty.   Ã‚   References http://wtnh.com/2016/01/22/florida-UBER-driver-attack-caught-on-camera/ http://www.cbsnews.com/news/after-attacking-UBER-driver-passenger-sues-him-for-5m/ http://www.cbsnews.com/news/the-rising-safety-issues-that-could-throttle-UBER/ http://www.msnbc.com/msnbc/the-complicated-politics-UBER http://money.cnn.com/2014/11/21/technology/UBER-ethics-oped/ http://money.cnn.com/2014/11/18/technology/UBER-unethical-peter-thiel/ http://www.icmrindia.org/casestudies/catalogue/Business%20Ethics/UBER_Rising_Valuations_Amidst_Ethical_Woes-Excerpts.htm http://www.consciouscompanymagazine.com/blogs/press/22766337-the-missing-link-at-UBER-ethics-innovation-conscious-capitalism https://www.tnwinc.com/9334/UBER-needs-business-ethics-training/ http://www.corpwatch.org/article.php?id=16035 [1] https://en.wikipedia.org/wiki/UBER_(company) [2] http://www.corpwatch.org/article.php?id=16035 [3]http://www.icmrindia.org/casestudies/catalogue/Business%20Ethics/UBER_Rising_Valuations_Amidst_Ethical_Woes-Excerpts.htm [4] https://www.tnwinc.com/9334/UBER-needs-business-ethics-training/ [5] http://www.ethical-leadership.co.uk/UBER/ [6] http://www.nytimes.com/2014/08/28/upshot/UBERs-secret-agents-was-poaching-from-lyft-unethical.html?_r=0

Jamaican Patois and the Power of Language in Reggae Music Essay

Jamaican Patois and the Power of Language in Reggae Music Introduction Creole languages are found all over the world on every continent. When two or more languages come into contact to form a new language a Creole language is born. Some type of human "upheaval" that forces people to find a way to communicate, without using their own languages, stimulates the creation of a Creole language. In the case of Creole languages in the Caribbean, the "upheaval" is the past history of slavery. Most Creole languages are based on one language. In Jamaica the African slaves were thrown into a situation where the only common means of communication was English, or at least broken English, therefor Jamaican Creole has a majority of its roots in English (Sebba 1, 1996). Essential words which people could not find an English name for, such as people, things (like plants and animals) and activities (especially religious ones) were taken from a variety of West African languages. As a result of patois not being an official language, a name for the Jamaican dialect has not been settled to this day. Common names such as Jamaican, Jamaican Creole, Jamaican patwa or patois, Black English, broken English and even baby talk or slang are all used to describe Creole languages. In L. Emilie Adams’ book, Understanding Jamaican Patois, she states that none of these labels are appropriate for the Jamaican dialect. Creole refers to a mixed African/European language as well as Europeans born in the West Indies; therefore it is inappropriate to refer to the language of Africans in Jamaica as Creole. Patois is a term used widely in Jamaica, but patois can refer to any language considered broken or degraded in the world. Pryce (1997) prefers to use the term ... ...Nicholas, Tracy. Rastafari. — A Way of Life. Chicago: Research Associates School Times Publication, 1996. Oumano, E. "Reggae Says No to ‘Politricks’." The Nation, 265 (August 1997): 32-34. Pryce, Jean T. "Similarities Between the Debates on Ebonics and Jamaican." Journal of Black Psychology, 23 (August 1997): 238-241. Pulis, J. W. "Up-Full Sounds: Language, Identity, and the World-View of Rastafari." Ethnic Groups, 10 (1993): 285-300. Seeba, Mark. "How do you spell Patwa?" Critical Quarterl,y 38 (1996): 50-63. Seeba, Mark. "London Jamaican: Language systems in interaction." Languag,e 72 (1996): 426-427. "Talk Jamaican." Website. On-line. Internet. Available WWW: http://www.go.com/Titles?col=WW&qt=Jamaican+creole+or+patwa+or+patois&svx=home_searrchbox&sv=IS&Ik= Vasciannie, S. "The Official Language of Jamaica." Carribean Today, 10 (March 31, 1999).

Adults with Mental Retardation

Mental retardation is considered to be a condition where in the development of the brain is behind most of the people and disorderly, which also comes before the age of 18 that impairs the ability to learn adequate and relevant skills and knowledge (Ainsworth & Baker, 2004).In more simple terms, the condition of mental retardation is where a person’s mental capabilities are behind most people for the particular age group he/she belongs to (Patel, 2002). As these are life-long illnesses, these lasts up to the stage of people where they live as young and adults.Mental retardation is indeed a serious condition in which the people with such case are suffering from different difficulties. Normally, a person that is diagnosed with such case, is seem to be of a lower capability to developed mentally, learn and solve problems on their own.As such, mental retardation has within its scope the conditions wherein the person or individual with this diagnosis has a lower than average physic al capability.There are different types of mental retardation. First, clinical retardation is considered to be the type of mental retardation which is a result of a particular medical cause (Shepherd, 1982). It can be detected early and that this is associated with insufficiencies in terms of â€Å"neurological, metabolic, or physiological† (Shepherd, 1982, p. 174). The intelligence quotient of the individuals suffering from this is commonly lesser than 50 (Shepherd, 1982).Second, there is also a form of mental retardation that is referred to as social cultural retardation that is milder and usually involves people who have intelligence quotient that ranges from 55 to 69 (Shepherd, 1982). There are several differences that are noticed from that of the first and this classification especially in terms of the degree to which they are disadvantaged (Shepherd, 1982).Needs of Adults with Mental RetardationWith the several types of mental retardation and the broad range of illnesse s associated with it, there are also different needs that are realized in light of these illnesses (Drew & Hardman, 2000).There are several general needs that are required by the adults with mental retardation and while it can be seen that most people also have the same type of need, there are specific types of special attention that are required in light of the disabilities that they have.First, there are residential services that are given to the young and old adults who are suffering from mental retardation (Hersen & Van Hasselt, 1998; Fluharty, 1988; Melillo & Houde, 2005).It is realized that these adults require more time and a form of special medical attention that could not be given at home, there are shelters which provide for services for a fee.There are changing patterns of familial relationships and set-ups especially with the greater demands such as the need of people to earn a greater rate of income. Likewise, lesser time is spent at home with more people being required to take additional hours at work to finish certain tasks and responsibilities.Second, this particular group of people should have access to information (Walling & Irwin, 1995). The situation of these people is that their mental conditions are retarded or are impaired but it has to be realized that it is not totally absent.While it may take them time for them to learn and acquire the necessary skills, knowledge, and abilities, patience would lead them to reach the normal condition where they are able to live a life that is near normal. Their state of mental retardation should not be the cause of them being deprived for information services. Rather, they should be the ones who are given a privilege and consideration for such to enable them to accomplish and live the life they are expected to live.Third, there is a need for their mental health to be constantly monitored and given ample medications for individuals suffering from mental health conditions have a greater likelihood of acq uiring mental problems (Thyer & Wodarski, 2007).In cases where it is applicable, regular monitoring with a doctor is needed to ensure that the condition of the person is maintained to a healthy level and the risk of acquiring mental problems are kept at bay. It is proven that prevention is definitely better than cure and this holds true for mental health.Fourth, the government should be able to provide a subsidy for the young and old adults in terms of their basic and medical needs. There are several programs that intend to provide for care with regard to the mental health of patients and it would be helpful if there are specific health advocacies which are intended mainly for the young and old adults and their needs.This step would take a considerable amount of public lobbying especially for the funds that are required for it. Relevant studies and public policy analysis would have to be made for them with experts on the said field converging together with other authorities in order to come up with a comprehensive and implementable plan for the people with regard to their mental health and other needs.With regard to their basic needs, identification and provision of such would also have to go through the same process in lieu of a stakeholder analysis.Lastly, people with mental retardation also need a greater social sphere where they could interact and learn (Luchterhand & Murphy, 1998). They should not be deprived of the right to have social development and should not be isolated from other people simply because of the condition that they have. In fact, the social surrounding that is built for them would greatly help as they cope with the difficulties that they have to face.Community InvolvementThe primary factor in reaping community involvement is that of a heightened awareness in terms of the real setting that people with mental health retardation have to live in. There are several stereotypes that should be cleared and these include â€Å"lack of inhibitio ns and moral sense, rigidity, and attention seeking† (as cited in Wiener & Dulcan, 2004, p. 238).Members of the community should be involved with programs that are intended to uplift the self-esteem and the living condition of young and old adults with mental retardation.This should require them to deal from the first stage, which is the identification of the problems or the planning stage until the time where these programs are implemented. The members of the community could serve as volunteers and friends of young and old adults with mental retardation, which also broadens the social sphere of both groups (Switzky, Hickson, & Schalock, 2006).Constant evaluation through the help of key persons in the community is also necessary to oversee the different problems and achievements that would serve as the constant motivating factor for the members of the initiative.ReferencesAinsworth, P. & Baker, P. (2004). Understanding mental retardation: A resource for parents, caregivers, an d counselors. USA: University Press of Mississippi.Drew, C. & Hardman, M. (2000). Mental retardation: A life cycle approach. Upper Saddle River, NJ: Merrill Prentice Hall.Fluharty, S. (1988). International review of research in mental retardation. Vol. 20. San Diego, CA: Academic Press.Luchterhand, C. & Murphy, N. (1998). Helping adults with mental retardation grieve a death loss. NY: Brunner-Routledge.Melillo, K. & Houde, S. (2005). Geropsychiatric and mental health nursing. Sadbury, MA: Jones and Bartlett Publishers.Patel, V. (2002). Where there is no psychiatrist: A mental health care manual. London: Royal College of Psychiatrists.Shepherd, M. (1982). Handbook of psychiatry. Cambridge: Cambridge University Press.Switzky, H., Hickson, L., Schalock, R. (2006). Mental retardation, personality, and motivational systems: Mental retardation, personality, and motivational systems. San Diego, CA: Academic Press.Thyer, B. & Wodarski, J. (2007). Social work in mental health: An evidence-ba sed approach. NJ: John Wiley & Sons.Walling, L. & Irwin, M. (1995). Information services for people with developmental disabilities: The library manager’s handbook. Westport, CT: Greenwood Press.Wiener, J. & Dulcan, M. (2004). Textbook of child and adolescent psychiatry. 3rd ed. USA: American Psychiatric Publishing.

Formation of Psychology Essay

Many Philosophers majorly influenced the development of modern psychology in the nineteenth century. In this essay, I will begin by discussing three of the major eastern philosophers that contributed to the formation of psychology as a discipline. I will then discuss the development of psychology during the nineteenth century and the contributions made by these philosophers. Human behavior is a subject that has been thought about for centuries but was not properly recorded until scientific experimentation was performed. There were many major philosophers responsible for the  development of psychology but I will focus on John Locke, George Berkeley, and David Hume. These philosophers are significant in the development of psychology as a discipline and without them; psychology would not be what it is today. John Locke, 1632-1704, was the founder of British Empiricism. He spent his life mainly as a lecturer and tutor, but also as a philosopher, politician, diplomat, and was also trained in medicine. Locke’s main belief was that upon birth, the mind is a blank slate and would be written upon one’s personal  experiences; meaning that you come into this life with no prior knowledge and everything you learn is what you have perceived in your time while living. Goodwin (2008) states that Locke believed that every idea we have comes from only two sources, sensation and reflection. Sensation refers to the way our mind processes information grasped through our sensation in a given environment while reflection refers to information we have processed with the use of our senses and our memory. Locke argued against the use of punishment in children; which makes a great deal of impact on  psychological behavior and a child’s willingness to act out. George Berkeley was born in Ireland and lived from the year 1685 to the year 1753. Throughout his years, he lived as a philosopher, deacon and missionary. His theories from the seventeenth century developed into Materialism in the nineteenth century. His work on vision was the first systematic example of how empiricist thinking could be applied to the study of perception. Berkeley made theories of how the perceptions of objects depend on experience and instead of us seeing things  straight on; we judge them on our experiences of distance and size. Berkeley poses a threat to the act of free will through determinism, which is the belief that something causes every event. Materialism is the theory that the only existing things are matter or energy; all things are made up of atoms and each event is the result of material interactions. Without Berkeley’s contributions to the development of materialism, psychology would not include the argument of perception. Each individual perceives each instance in a different way; an object I may judge as being a yard away  could be perceived as five yards away for another. David Hume was known for the development of the Rules of Association. He was born in Scotland, in the year 1711 and died in the year of 1776. Hume believed that all similar or simultaneous ideas are somehow associated with one another. He came up with three laws to support his theories: resemblance, contiguity, and cause and effect. Goodwin (2008) summarized Hume as being known for making a distinction between impressions, which resulted from sensation, and ideas, which were faint copies of impressions. The development of psychology as a discipline was greatly impacted by David Hume, without his contributions to the Rules of Association modern day psychology would still be questioning the relationships of thoughts and patterns between one another. Hume’s contributions expanded through more theories outside of the Rules of Association and included sentimentalism, emotivism, ethical expressivism, non-cognitivism, and the error theory. The research and theories he provided played roles in the development in all of the fore listed theories making Hume a philosopher that played great impact in the development of psychology. The nineteenth century brought great advances in science in many areas from steel to electricity but also brought many advances in the science of psychology. In the nineteenth century, Charles Darwin’s theories developed into Darwinism. Sigmund Freud developed the theory of psychoanalysis, which compromised the idea of human beings having rationality and free will. The newly developed theories in the nineteenth century caused an uprising suggesting that we do not 1 / 2  know the universe, whereas, the prior sciences suggested a clear thinking, all-knowing world. The science of Psychology has slowly been in development since the fourth and fifth centuries. Although the science has grown dramatically since the beginning, it still relies on its roots of philosophy. Without the great impact of the world’s best philosophers, the science of psychology would not be what it is today. References: Goodwin, C. J. (2008). A History of Modern Psychology (3rd ed. ). : John Wiley & Sons, Inc. Chapters 1 & 2. POWERED BY TCPDF (WWW. TCPDF. ORG).